From booking to take-off

In a few simple steps

Booking

Start by sending a booking or inquiry.
Same-day and last-minute bookings are welcome.

Confirmation

Within 15 minutes we email you back to confirm and finalize the details of your booking.

Deposit

Pay our PayPal deposit request with any credit card, and receive a digital receipt.

Pick-up

Your driver picks you up at your chosen address in Prague.

Payment

Pay the remaining amount in cash to your guide in return for a paper receipt. We accept CZK, EUR, USD, and GBP.

Enjoy

Sit back and relax. Now it’s the time to enjoy your experience.

Drop-off

Your driver takes you back to your chosen address. It can be a different Prague location from the pick-up one.

Good to know

Customer care

You can reach our friendly operators with any questions every day from 8 a.m. to 11 p.m. CEST and expect a response within 15 minutes.

No response?

If you reach out to us during the office hours but don’t hear back from us within 15 minutes, than our email response likely ended up in your spam folder — please take a look there. Outside the office hours we come back to you the first thing in the morning.

Payments

We accept cash payments in CZK, EUR, USD, and GBP. CZK and EUR prices are listed on our website. For USD or GBP payments, we use the current official exchange rate of CZK to calculate the exact amount. Change is always in CZK.

Cancellation policy

You are free to cancel with no charge up to 3 days before the date of the experience. After this date the deposit is not refundable.

Example: a booking for the 4th of July can be cancelled free-of-charge by 23:59 CEST of the 1st of July.

Weather conditions

Some of our outdoor experiences are dependent on the current weather conditions. In the unfortunate case of bad weather, you receive a full refund of your deposit, or, if you prefer, we try to reschedule your experience.

Pick-up & drop-off

Our packages include free door-to-door service: a driver picks you up, takes you to the venue of the experience, and finally drops you off. The pick-up and drop-off locations may differ, and you choose them during the booking process or at a later stage. They both need to be within the city of Prague.

Extras

Extra services, such as out-of-Prague and airport pick-up/drop-off, bringing a friend as a spectator, etc., can be arranged for a fee.

Questions

Please do not hesitate to get in touch with any questions you might have.

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